This Privacy Policy describes how Swanik Legal Support Services collects, uses and protects your personal data. We are committed to handling your information responsibly and in full compliance with the Digital Personal Data Protection Act, 2023 (DPDPA 2023).
1. Who We Are
Swanik Legal Support Services (referred to as "we", "us" or "our") is a document franking and stamp duty services provider operating from Room No. 802, Plot No. 100, Motilal Nagar No. 1, DB More Marg, Goregaon (West), Mumbai – 400104, Maharashtra, India.
We operate the website www.swaniklegalsupport.com and provide services including E-SBTR franking, GRAS franking, Stamp Duty Refund, Cash Franking, Notary Facilitation, Title Registration, Document Digitization and Data Management.
For the purposes of the DPDPA 2023, Swanik Legal Support Services is the Data Fiduciary in respect of personal data collected through this website and in the course of providing services.
2. Data We Collect
2.1 Information you provide directly
- Full name and designation
- Company or organisation name
- Email address and phone number
- Service location (state/city)
- Type of service required and monthly document volume
- Any additional details you share in the enquiry form
2.2 Information collected automatically
- IP address and approximate location
- Browser type and version
- Pages visited and time spent on the website
- Referring website or search term
- Device type (desktop, mobile, tablet)
2.3 Information from service delivery
When we provide franking or related services, we may handle documents containing personal data of third parties (e.g. parties named in agreements). We process such data solely to deliver the requested service and do not retain it beyond what is necessary.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- Responding to enquiries – to contact you about the service you have requested
- Service delivery – to process, frank and return your documents
- Communication – to send service updates, receipts and operational notifications
- Record keeping – to maintain accurate records of transactions as required by law
- Legal compliance – to comply with applicable laws, government directives and court orders
- Website improvement – to understand how visitors use our website and improve our service
We do not use your personal data for automated decision-making or profiling, and we do not sell your data to third parties.
4. Legal Basis for Processing
Under the DPDPA 2023, we process your personal data on the following bases:
- Consent – where you have voluntarily submitted an enquiry form or contacted us directly
- Contractual necessity – to perform the services you have engaged us for
- Legal obligation – where processing is required to comply with applicable laws and regulations
- Legitimate interests – for improving our services and maintaining business records, where this does not override your rights
6. Data Retention
We retain your personal data only for as long as necessary for the purposes described in this policy:
- Enquiry data – retained for up to 12 months from last contact, unless a service relationship develops
- Service/transaction records – retained for a minimum of 7 years as required under Indian tax and commercial law
- Website analytics data – retained for up to 24 months in anonymised or aggregated form
Once data is no longer required, we securely delete or anonymise it.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:
- SSL/TLS encryption for all data transmitted through our website
- Access controls limiting data access to authorised personnel only
- Secure email infrastructure with SPF, DKIM and DMARC authentication
- Regular review of our data handling practices
While we take all reasonable steps to protect your data, no method of internet transmission or electronic storage is 100% secure. If you become aware of any security vulnerability, please notify us immediately at info@swaniklegalsupport.com.
8. Your Rights Under DPDPA 2023
As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to access – to obtain a summary of the personal data we hold about you
- Right to correction – to have inaccurate or incomplete data corrected
- Right to erasure – to request deletion of your personal data where it is no longer necessary, subject to legal retention obligations
- Right to withdraw consent – to withdraw previously given consent at any time, without affecting the lawfulness of prior processing
- Right to grievance redressal – to raise a complaint with our Grievance Officer (see Section 11)
- Right to nominate – to nominate another individual to exercise your rights in the event of your death or incapacity
To exercise any of these rights, please contact us at info@swaniklegalsupport.com. We will respond within 30 days of receiving your request.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact & Grievance Redressal
For any questions, concerns or data grievances, please contact our Grievance Officer:
Grievance Officer
Swanik Legal Support Services
Room No. 802, Plot No. 100, Motilal Nagar No. 1,
DB More Marg, Goregaon (West), Mumbai – 400104
Email: info@swaniklegalsupport.com
Phone: +91 91376 24156
Response time: Within 30 days of receipt
If you are not satisfied with our response, you may approach the Data Protection Board of India once constituted under the DPDPA 2023.