Terms & Conditions

1. Acceptance of Terms

By accessing or using the website at www.swaniklegalsupport.com or by engaging Swanik Legal Support Services for any service, you confirm that you have read, understood and agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree to these terms, please do not use our website or engage our services.

These terms apply to all visitors, enquirers and clients, whether individuals or corporate entities.

2. Services

Swanik Legal Support Services provides the following services:

• E-SBTR (Electronic Secured Bank & Treasury Receipt) Franking
• Maharashtra GRAS (Government Receipt Accounting System) Franking
• Haryana GRAS Franking
• Delhi GRAS Franking
• Stamp Duty Refund processing
• Cash Franking
• Notary Facilitation (Mumbai & Thane)
• Title Registration (movies, web-series, teleseries and related media titles)
• Document Digitization
• Data Management

All services are subject to applicable government regulations, the availability of government portals and banking system functioning. We reserve the right to modify, suspend or discontinue any service with reasonable notice.

3. Client Engagement

A formal service engagement commences upon:

• Confirmation of scope and requirements by both parties
• Receipt of the applicable stamp duty amount (paid in advance) and service charges
• Physical or digital receipt of documents to be franked

Submission of an enquiry form on our website does not constitute a binding engagement. Engagements are confirmed only through written communication from our team.

For corporate clients, engagement terms may be governed by a separate Service Agreement, the terms of which will prevail over these general Terms & Conditions in the event of any conflict.

4. Payment & Stamp Duty

4.1 Stamp Duty

Stamp duty is a government levy and must be paid strictly in advance to Swanik Legal Support Services before any document is processed. The applicable stamp duty value is determined based on the nature of the document and prevailing government schedules.

4.2 Service Charges

Our service charges are as communicated at the time of engagement. All prices are exclusive of applicable taxes, government duties and levies, which will be charged additionally.

4.3 Refunds

Service charges are non-refundable once processing has commenced. Stamp duty amounts are refundable only to the extent permitted by the relevant state government authority and are subject to their refund procedures and timelines.

5. Turnaround & Delivery

Our standard operational turnaround is 48 hours (2 business days) from receipt of documents and payment, subject to:

• Government portal availability and uptime
• Banking system functioning and payment clearance
• Completeness and correctness of documents provided
• Public holidays and government office closures

We will notify you promptly of any delays caused by factors outside our control. We shall not be held liable for delays attributable to government systems, banking failures or force majeure events.

6. Client Obligations

As a client, you agree to:

• Provide accurate, complete and legitimate documents for processing
• Ensure all documents submitted are genuine and lawfully executed
• Pay the correct stamp duty amount as advised by us prior to processing
• Not use our services for any unlawful, fraudulent or improper purpose
• Maintain confidentiality of any account credentials or access provided to you
• Notify us immediately of any errors, discrepancies or concerns regarding processed documents

We reserve the right to refuse service to any client if we have reasonable grounds to believe that submitted documents are fraudulent, forged or associated with unlawful activity.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

• Our total liability to you for any claim arising from our services shall not exceed the service charges paid by you for the specific transaction giving rise to the claim
• We shall not be liable for any indirect, consequential, incidental or special damages, including loss of business, loss of profit or loss of data
• We are not liable for errors in stamp duty calculation where the error arises from incorrect information provided by the client
• We are not liable for delays or failures caused by government portals, banking systems or force majeure events

Nothing in these terms limits liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Indian law.

8. Intellectual Property

All content on this website, including text, graphics, logos, images and software, is the property of Swanik Legal Support Services or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or create derivative works from any content on this website without our prior written consent.

9. Confidentiality

We treat all client documents, business information and personal data with strict confidentiality. We do not disclose client information to third parties except as required by law or as necessary to deliver the requested service.

Services provided by us are strictly confidential and exclusive to the engaging client. Client information is non-transferable to third parties without express written consent.

10. Termination

Either party may terminate an engagement with reasonable written notice, subject to completion of any work already in progress. Upon termination:

• Outstanding invoices become immediately due and payable
• We will return any unprocessed documents to the client
• Stamp duty amounts already submitted to government authorities are not refundable through us

We reserve the right to terminate access to our services immediately if a client breaches these terms, provides fraudulent documents or engages in conduct that could expose us to legal liability.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these terms or from our services shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.

Before initiating legal proceedings, both parties agree to attempt to resolve any dispute amicably through direct negotiation within 30 days of the dispute arising.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us: